Delays in Data being received through to Measure Effect (Main Dashboard)

Incident Report for Flixmedia

Resolved

Afternoon All,

Please be advised of the following incident identified by our Insights & Experimentation Team:

Incident Name: Delays in Data Processing for Measure Effect
Data Affected: July 18th

Over the weekend, our ETL pipelines encountered a failure. Specifically, the Shopper Log main ETL failed on Saturday (18th July) due to an incorrect file format received.

As a result, the data for 18th July is currently unavailable in ME.

This issue has been escalated to the technical team, who are actively working on a resolution. Once the issue is resolved, we’ll rerun the pipeline, and Insights will be updated with the T-2 days of data as usual.

Current Status:
- The issue is being treated as a priority.
- The technical team is working on a fix.
- An update will be provided as soon as possible

If you have any questions or require further clarification, please feel free to reach out to me directly.

Kind regards,
Jason

Posted Jul 18, 2025 - 18:00 BST